Live operations

It is important that you wait at the allocated bus stop shown on the school transport booking portal and on your confirmation email. If you need to find this information, the video below will help: Please signal the bus down and wait in the b...

Snow, high wind, and serious road accidents can impact bus services but rarely cause it to be cancelled; it is essential that you keep Vectare updated with your mobile telephone number so that you can be contacted at short notice. In the event of di...

All drivers have been trained on their routes, and we use the same drivers on each route every day. However, occasionally a driver may be on holiday or off ill, so another spare driver will cover the route. For this reason, we recommend signalling c...

The school buses will run strictly to the timetable. As per clause 10 in the terms and conditions parents are reminded to arrive to the bus stop with plenty of time spare, and should signal the bus down. Please do not wait in your vehicle as the dri...

If your child has left something on the bus, please complete the "Contact Us" form on your school transport booking portal, selecting the reason as "Lost Property". You will then receive an email to confirm the request has been received, and we will...

If the bus has not arrived to the stop, and it is past the timetabled departure time, then it is likely that the route has been delayed. In this case, please access the live tracking for the route, by navigating to 'My Account' and 'Live Tracking' -...

In order to view live tracking, please navigate to "My Account" < "live tracking". This process is outlined below: If nothing is appearing on this page, please complete the "Contact Us" form on your school transport booking portal. We will...

If a bus is delayed and we are aware of this, affected parents will receive an email to notify them of the delay. A message will also be uploaded to the website for all parents to view. In this case, please also make use of the live tracking featu...

If the bus goes past you but fails to stop, please get in touch with us either via email (contact@vectare.co.uk) or phone (0115 777 3035) and we will be able to look into this and look to resolve as soon as possible. In these instances, it is ofte...

Passengers are marked on to the bus either by the driver, chaperone, or by tapping or scanning their ID card or QR code. When this is done, a tick is displayed next to the relevant journey, where your child has boarded the bus, along with a timestam...

For an afternoon journey, drivers will tick passengers on to the bus as they board, and then mark as alighted, when they disembark. In this case, you are able to see this action, and the time when this was done in "My Account" > "Orders", and the...

In the event of an emergency with immediate threat to life, please dial 999. If you are experiencing a live operational issue please reach our operations centre at 0115 777 3035.

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