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Managing My Booking
13 Articles  in this category
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Contents

Managing My Booking

13 Articles in this category
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How can I see what I have booked?

To see the journeys that have been booked for a calendar year, navigate to "My Account", and there are then 2 options to display the trips booked: Orders Journey Calendar Each of these will allow you to see the trips booked - the journey c...
Updated on : 11 Sep 2023

Can I cancel my regular travel booking?

In order to cancel a booking, please first refer to the terms and conditions within the school transport booking portal, and clause 4, for the policy on cancellations. If you meet the requirements of the terms, please complete the "Contact Us" for...
Updated on : 11 Sep 2023

Can I cancel my Ad Hoc/ Single Trip booking?

Please refer to the Terms and Conditions of travel to see if this is possible. You may be able to change the booking to another date, or claim credit for a future booking. Please ensure you notify our team by completing the "Contact Us" form on your...
Updated on : 11 Sep 2023

Can I change the stop on my booking?

Visit your school transport booking portal: Login using the same details you used to make your booking Select 'My Account' Select 'Journey calendar' Select the relevant trip Select your child Select the 'change stop' button next to the...
Updated on : 11 Sep 2023

How do I change to the late bus?

In order to change to the late bus, please visit "My Account" < "Journey Calendar". From here, you can select the relevant date and click "Change this stop". In order to switch to the late bus, you will need to amend the route to a late bus route,...
Updated on : 11 Sep 2023

Changing the date of a Single Trip/Ad-Hoc booking

If you need to change the date on a pre-booked ad-hoc journey and the terms and conditons of travel allow you to do so, please follow the steps outlined below: Go to "My Account" Select "Journey Calendar" Choose the relevant trip you wish to...
Updated on : 11 Sep 2023

How do I let the driver know my child/ren won't be using the bus?

To mark a trip as not travelling please go to “My account” and click “Journey Calendar”. Here you can see the child/children you have booked for. If you click their name you will be able to see all of the bookings for them and here you can mark as n...
Updated on : 16 Oct 2023

Do I get a refund if I let the driver know I am not travelling?

If you are not going to use the bus, please let the driver know by marking your child as not travelling on the school transport booking portal, or passenger app. Refunds for trips marked as not travelling are school-specific - please refer to cl...
Updated on : 24 Aug 2023

How can I add a note for the driver?

To add a note for the driver, please navigate to "My Account", and "Passengers". Please select the relevant passenger, and complete the text box at the bottom of the information form with any information that the driver may need to be aware of. Th...
Updated on : 06 Oct 2023

How do I "claim" an order?

If you have recieved a booking confirmation email that has a "Claim Order" button, please follow the link in the email to allocate that booking to your account. If you have not already signed up for an account, you will firstly need to sign up. ...
Updated on : 24 Aug 2023

Can I share my booking with another email address?

Yes, this is possible. Please go to the school transport booking portal. From here, navigate to "My Account" < "Passengers" and click on the pasenger you would like to share with another user. There is an option to "invite another user". It is imp...
Updated on : 11 Sep 2023

Can I add another mobile number to receive notifications on my booking?

Please see this article , to share your booking with another user.
Updated on : 11 Sep 2023

Amending stops on a Single Trip/Ad-Hoc booking

Visit the school transport booking portal: Login using the same details you used to make your booking Select 'My Account' Select 'Journey Calendar' Select the relevant booking Select your child Select the 'change stop' button next to t...
Updated on : 11 Sep 2023