Managing My Booking

To view payment information please login and go to 'My Account' > 'View Payment Breakdown' where you will then be able to view all information in regrads to your payments. For further guidance please refer to the video below.

To see the journeys that have been booked for a calendar year, navigate to "My Account", and there are then 2 options to display the trips booked: Orders Journey Calendar Each of these will allow you to see the trips booked. If you use Jou...

In order to cancel a booking, please first refer to the terms and conditions . If you meet the requirements of the terms, please complete the "Contact Us" form on your school transport booking portal. We will then be able to assist in cancelling th...

Please refer to the Terms and Conditions of travel to see if this is possible. You may be able to change the booking to another date, or claim credit for a future booking. Please ensure you notify our team by completing the "Contact Us" form on your...

In order to change to the late bus, please visit "My Account" < "Journey Calendar". From here, you can select the relevant date and click "Change this stop". In order to switch to the late bus, you will need to amend the route to a late bus rou...

If you need to change the date on a pre-booked ad-hoc journey and the terms and conditons of travel allow you to do so, please follow the steps outlined below: Go to "My Account" Select "Journey Calendar" Choose the relevant trip you wish to...

To mark a trip as not travelling please go to “My account” and click “Journey Calendar”. Here you can see the child/children you have booked for. If you click their name you will be able to see all of the bookings for them and here you can mark as n...

If you are not going to use the bus, please let the driver know by marking your child as not travelling on the school transport booking portal, or passenger app. Refunds for trips marked as not travelling are school-specific - please refer to th...

To add a note for the driver, please navigate to "My Account", and "Passengers". Please select the relevant passenger, and complete the text box at the bottom of the information form with any information that the driver may need to be aware of. Th...

If you have recieved a booking confirmation email that has a "Claim Order" button, please follow the link in the email to allocate that booking to your account. If you have not already signed up for an account, you will firstly need to sign up. ...

Yes, this is possible. Please go to the school transport booking portal. From here, navigate to "My Account" < "Passengers" and click on the pasenger you would like to share with another user. There is an option to "invite another user". It is ...

If you would like to add a second Phone Number / Email Address to receive notifications, please get in contact with our support team

Visit the school transport booking portal: Login using the same details you used to make your booking Select 'My Account' Select 'Journey Calendar' Select the relevant booking Select your child Select the 'change stop' button next to t...